Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag your own experience with a sweepstakes casino? This is the page to use. We read every message that comes through and rely on reader feedback to keep our coverage of payout speeds, welcome offers and state eligibility accurate.
How to reach us
The quickest way to get in touch is by email at [email protected]. We try to respond within a couple of business days, though volume can occasionally push that out a little longer during busy periods.
When you write in, it helps to include:
- The name of the platform or page you're asking about (for example, one of the operators listed on our Non GamStop Casinos page, if your question touches on that comparison)
- Whether your question is about a welcome offer, redemption times, state availability, or something else
- Any screenshots or details that help us understand what you saw
What we can and can't help with
We're an independent research and comparison site — we're not a customer support desk for any individual sweepstakes casino. If your question involves your own account, a pending Sweeps Coins redemption, identity verification, or a payment issue, that has to go through the operator's own support channels directly. We're not able to access account details, intervene in redemption requests, or speed up a platform's internal processes.
What we can help with:
- Corrections to our write-ups on Crown Coins, SplashCoins, Casino.Click, and the other operators covered on this site
- Feedback on redemption times, minimum thresholds, or verification steps you've encountered, so we can keep our comparisons current
- General questions about how the sweepstakes model works — the difference between Gold Coins and Sweepstakes Coins, for instance, or how "no purchase necessary" entry works
- Suggestions for platforms we haven't yet reviewed
Reporting an issue with payout speed or redemption
Fastest payout is one of the things readers ask us about most, so if you've had a redemption take noticeably longer than an operator advertises, or you hit an unexpected verification hurdle, let us know the specifics — which platform, roughly how long the process took, and what payment method you used. This kind of first-hand feedback is genuinely useful to us, since redemption times can shift as operators update their terms, and we'd rather reflect what's actually happening than rely on stale claims. That said, we can't chase a redemption on your behalf; for anything account-specific, the operator's own support team is the right contact.
Before you write in about legality or eligibility
We get a fair number of messages asking whether a particular sweepstakes casino is "legal" in a specific state. We're not able to give legal advice, and availability changes fairly often as operators adjust which states they serve and as state rules evolve. If you're unsure whether a platform accepts players from your state, the most reliable step is to check the operator's own terms and conditions, and where you have specific legal questions, consult your state's guidance directly. Our Responsible Gambling page also has general background that may help, and our Terms and Conditions page sets out how we use and present the information on this site.
A note on how we cover this space
We're not affiliated with any of the sweepstakes casinos we compare, and nothing you send us changes how an operator is ranked. If you'd like to know more about who's behind this site and how we approach reviews, that's covered on our About Us page.
Feedback that shapes our reviews
Reader input has a real effect on this site. If a welcome bonus has changed, a game library has expanded, or a redemption process has gotten faster or slower since we last checked, telling us directly is often how we find out. We can't promise every suggestion leads to an update, but we do read and weigh all of it, and it's genuinely one of the better ways to help us keep this page useful for the next person comparing sweepstakes casinos.